Intertek, a leading Total Quality Assurance provider to industries worldwide, has launched its one-stop digital portal iCare in India, following the platform’s initial launch in Türkiye last November.
According to Intertek, the customers in the fashion and textile industries are increasingly seeking systemic, data-driven, end-to-end Total Quality Assurance solutions, driven by increasing regulatory scrutiny and heightened end-consumer expectations, that enhance transparency and traceability, throughout the lab sample processing and testing stages.
iCare provides textile manufacturers with a pioneering solution that enables seamless management and monitoring of their testing processes from start to finish. Harnessing Intertek’s unique Science-based Customer Excellence Advantage, iCare addresses the long-standing challenges of transparency and traceability in the processing and testing of lab samples, thus removing communication barriers and improving the efficiency at which companies deliver their products to market.
iCare is said to empower manufacturers to effortlessly manage and monitor their projects with ease, thereby revolutionising their experience of the quality and assurance process.
The newly launched platform provides Intertek’s customers with real-time information about the status and progress of their submitted samples through an intuitive and user-friendly interface, allowing customers to interact seamlessly through features such as chatbot and live chat. With just a touch or a few clicks, customers can easily perform various actions, such as submitting a test request, tracking job statuses, downloading reports through one centralised digital platform, accessible 24/7.
Sandeep Das, Regional Managing Director South Asia and President of Global Softlines and Hardlines, Intertek, said, “iCare is a cutting-edge digital platform that will help factories have end-to-end traceability of their test samples and build a 24×7 line of communication with Intertek technical experts. Its revolutionary technology makes life simpler for factories by offering them access to market-leading Total Quality Assurance solutions in just a few clicks. I am confident that iCare will allow factories across the subcontinent to ensure the quality, safety and sustainability of their products throughout the entire value chain, enabling them to successfully unlock new growth opportunities.”
Manu Gahlowt, Director, Softlines India, commented, “Intertek has been a pioneer in textile testing services in India for over thirty years. Innovation and customer-centricity have always been at the center of our strategy, and it has been our endeavour to bring easy-to-use, best-in-class digital solutions to India to meet the evolving quality and sustainability needs of the textile industry. The launch of iCare will make it much easier for our customers in India to manage their day-to-day interactions with Intertek Softlines labs.”
Shelly Lo, Senior Director, Marketing and Innovation, Global Softlines and Hardlines, Intertek, added, “The launch of iCare demonstrates Intertek’s commitment to bringing cutting-edge technology and innovative solutions to our valued supplier customers. The platform has been designed with the suppliers’ needs at the forefront, setting it apart in the ATIC market.”
iCare will operate alongside Intertek’s market-leading Global Market Access, i2Q, Interlink and ToxClear solutions, enabling customers to take full advantage of the comprehensive Total Quality Assurance offerings. Intertek also plans to extend the service to other leading textile markets, including Bangladesh and Vietnam, soon.
