Over 60 per cent of surveyed consumers reported that they have used AI while shopping, whether to ask a question via a chat bot, compare prices for an item across retailers or summarise customer reviews.
Technology News
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Manufacturing Tech
A.T.E. India collaborates with Italian company VB-SET to provide the Indian textile industry with solutions in melt spinning
VB-SET specialises in the design, manufacturing, installation, and startup of machines for producing continuous filament yarns, including POY, FDY, and IDY varieties.
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Aditya Birla Group's fashion division, Tmrw, is accelerating its growth strategy by embracing technology and data-driven insights. Tmrw is investing in both online and offline channels, focusing on omni-channel expansion to reach a wider audience.
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Ace Turtle introduces updates to its Connect 2.0 app, streamlining retail operations with new features like 'My Team' and 'Handover Module' to improve team management and last-mile logistics efficiency.
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The customer access portal is designed to offer one-stop solution for all customer interactions. With multiple language options, Birla Connect is geared towards a global audience.
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Meesho has launched a multilingual Gen AI-powered voice bot to enhance customer experience, supporting English and Hindi with plans for six more languages. The bot reduces query turnaround time by 50 per cent, improving CSAT by 10 per cent and achieving a 95 per cent resolution rate.
