In order to assist retailers in utilising technological solutions that streamline the experiences of customers and shop employees, Infosys announced that it had partnered with the US-based retailer Walmart Commerce Technologies.
Store Assist, which enables shops to offer omnichannel experiences like pickup, delivery, and ship from store for both staff and customers, will be implemented and used by Infosys with the assistance of retailers.
Finances for the deal were not made public. According to a statement from the firm, Store Assist is a simple, cloud-based, API-first solution that easily connects with a retailer’s current Commerce or OMS platform. It also has specific integrations with pre-built features for Salesforce and Adobe customers.
The Store Assist app is built on the same technology that Walmart stores leverage.
“Infosys is proud to work with Walmart Commerce Technologies to enable retailers to implement Store Assist, thereby improving digital retail experience for customers and store employees,”’ said Karmesh Vaswani, EVP and Global Head – Consumer, Retail and Logistics, Infosys.
Order queueing, multi-order batch picking, and prioritised pick paths are all features of the Store Assist app that can increase the efficiency of store associates. When customers pick up items in-store or curbside, ship them, or receive last-mile delivery, it also offers a seamless handoff experience for employees and customers, all the while letting businesses keep control of the customer experience.
Sunil Kumar, Vice President and General Manager of Walmart Commerce Technologies, said, “Infosys is a trusted partner to businesses that are navigating their digital transformation. We are excited to have Infosys help streamline implementation of the Store Assist app and to serve as a trusted system integration team for our customers.
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